Transport | Breakdown of the total number of complaints and the nature of those complaints received by Irish airports over the past five years from people with disabilities and reduced mobility

QUESTION

To ask the Minister for Transport to provide a breakdown of the total number of complaints and the nature of those complaints received by Irish airports over the past five years from people with disabilities and reduced mobility; and if he will make a statement on the matter.

REPLY

Recorded complaints from people with disabilities & reduced mobility for the previous 5 years at Dublin & Cork Airports:
Year
Number of Complaints
2019
128
2020
3
2021
31
2022
59
2023
52
Nature of complaints received:

• Delayed Assistance / Wait times.
• Lack of assistance / Assistance service issue.
• Accessible facilities.
• Professionalism of staff.